1. Registration & Payment
- Students must be at least 16 years old to enroll in our group courses.
- If you are signing up for one of our courses for the first time, please send us an email with your request. We will send you an application form and payment options. You need to make payment before the course starts. As soon as we receive your application form and payment we will confirm your acceptance via email. We work on a first-come first-served basis, so early registration and payment are recommended to reserve a seat in a group. RLC reserves the right to refuse any applicant who does not meet the course eligibility requirements or who didn’t make payment in full and on time.
- Payment can be made via PayNow, bank transfer or cash deposit.
2. Group Courses: Cancellation & Refunds
Cancellation requests must be submitted to RLC in writing.
- More than 72 hours before the course starts: a full refund will be issued within 14 days of the request.
- Less than 72 hours before the course starts: no refund will be provided.
- Special offers are non-refundable.
- Students may defer their enrolment to the next available group once, free of charge. The next group may have a different schedule. Deferment to the following group is offered free of charge only once.
3. Missed Group Lessons
- Students who miss a group lesson may attend a similar class on another day or at another time, subject to availability.
- Alternatively, an individual catch-up lesson may be arranged at SGD 60 per hour, subject to the teacher’s availability.
- Missed group lessons are non-refundable.
4. Revision Of a Group Course
- Students who wish to repeat a course they have previously attended may join the same course as a revision student at 50% of the regular course fee.
- Students may receive the 50% revision discount up to two times for the courses they have previously attended.
- Participation in a revision course is subject to availability and may only be offered if there are available places in the group.
5. Individual Lessons: Cancellation & Rescheduling
- Individual lessons may be cancelled or rescheduled without charge with at least 24 hours’ notice.
- Lessons cancelled with less than 24 hours’ notice, or missed without notice, will incur a cancellation fee equivalent to one hour of tuition, which will be deducted from the student’s lesson package.
6. Individual Lesson Packages: Validity & Refunds
- Individual lesson packages are valid for 12 months from the date of purchase. All lessons must be completed within this period. Any unused lessons will expire after 12 months.
- Students may request a refund for any unused lessons at any time before their lesson package expires. Refunds will be calculated based on the remaining unused hours.
7. Cancellation or Rescheduling by RLC
- RLC reserves the right to cancel, reschedule or postpone lessons due to insufficient enrolment, teacher unavailability or other circumstances.
- If RLC cancels a course, students may choose to transfer to another available group or receive a refund for lessons not delivered.
- Refunds will be issued within 14 days of the request.
- Individual lessons cancelled by RLC will be rescheduled at no additional charge or credited back to the student’s package.
8. Lesson Duration
- All prices are based on academic hours.
- One academic hour consists of 50 minutes of instruction, with a 10-minute break between academic hours.
9. Teachers & Course Arrangements
RLC reserves the right to assign or replace teachers for group and individual lessons when necessary.
10. PHOTOGRAPHY & VIDEO
RLC may take photographs and short video recordings during classes and events for use on our website, social media and promotional materials. Students who do not wish to appear in such materials should inform RLC or the teacher before photography or filming takes place.
11. Changes to Terms & Conditions
RLC may update these Terms & Conditions from time to time. Any changes will be published on our website.
Changes affecting existing paid packages will be communicated to the students concerned.